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Category:change management

Building a Performance Culture in the Public Service

The theme of the forthcoming PPX Annual Symposium - From a Compliance Mindset to a Performance Culture – gets to the heart of the challenge posed by results-based management.  One of the keynote questions is “… what level of cultural…

Posted May 10, 2012 by Greg Tricklebank 0 Comments

Are You a Lousy Manager?

The HBR Daily Stat recently pointed to a post by Jim Clifton, Chairman and CEO at Gallup – What Makes Workplaces Miserable. The basis of the discussion was about the congressional hearings in the U.S. that were investigating the…

Posted April 28, 2012 by Debra Sunohara 4 Comments

Why I Call Myself a Graphic Facilitator

What’s that?, you may wonder. Essentially, I’m an organization development artist. I draw for organizations! I draw what they say and what they don’t say, to help them solve their problems. Some of my colleagues call themselves Visual…

Posted April 24, 2012 by Michelle Winkel 0 Comments

Do you praise your employees enough?

Most of us can recall the familiar sound of our mothers’ warnings: “If you don’t have anything nice to say, don’t say anything at all!” This is great in theory, but as managers and leaders we have to recognize the importance of…

Posted March 27, 2012 by Debra Sunohara 4 Comments

Delta’s Top 10 Posts for 2011

For the past year we’ve been publishing posts fairly consistently (we aim for twice weekly on Tuesdays and Fridays) on the Delta Blog on a range of topics - from change management and leadership to program evaluation and innovation.…

Posted December 24, 2011 by Alcide DeGagné 0 Comments

Managing Change: A workbook for personal and organizational change

"Profound and lasting cultural change in an organization cannot happen unless individuals...themselves undergo a personal change”.      - Stephen R. Covey Over the years, we have helped a large number of clients deal with the…

Posted December 20, 2011 by Alcide DeGagné 3 Comments

Come to PS Engage 2011 and Think

We have burned a lot of cycles on this blog writing and writing and writing about… Some of the many hurdles facing the Canadian Public Service The Great Recession has left global markets in turmoil, and, even though we Canadians…

Posted November 17, 2011 by Geoff Schaadt 0 Comments

Leading Change—Talking About Communication

We spend a lot of time talking about communication around here. Why? Because it may very well be the most important aspect of anything you hope to achieve in a group environment.  Right now, we’re focusing on change and the steps that…

Posted November 12, 2011 by Geoff Schaadt 0 Comments

Change Ready or Change Fatigue

Your organization has—though painful at first—completed a large-scale change initiative. And now you are starting your next change project, right on the heels of the first one. Taken together, it just might be too much change for…

Posted November 7, 2011 by Debra Sunohara 4 Comments

Everyone Hates Change: 12 Steps to Help Overcome the Fear and Doubt

Everyone knows—and in theory agrees—that change is necessary.  It must and will occur. Implementing change is hard. And making it stick is even harder whether you are following Kotter’s Eight Steps to Changeor David Ulrich’s Seven Key…

Posted November 2, 2011 by Debra Sunohara 3 Comments

Strategic & Operating Reviews: A Checklist to Understand Your Capacity for Change

As the rate of change that our people and our organizations face continues to accelerate, many are undoubtedly in the process of preparing for some form of transformational change. For public servants, most of you are preparing to face…

Posted October 26, 2011 by Geoff Schaadt 0 Comments

Build a Culture for Continuous Change

So what is the culture of an organization, and where does it exist? Change is a good thing. For the purposes of this discussion, the culture of an organization exists in the conversations of its participants.  In other words, what…

Posted October 22, 2011 by Phil Hawkins 0 Comments

Change Begins with Listening: 5 Things to Work On

As Geoff Schaadt conveyed so well in his latest blog post Kotter’s 8 Steps to Change: More Relevant Than Ever, in Step Four, Communicate the Change Vision, it is likely that you will under-communicate 10 to 100 times too much. In other…

Posted October 20, 2011 by Debra Sunohara 2 Comments

Leading Change—Modelling Behaviours Is Crucial for Success

“Leadership to step through the door”       - Jody Loughrey   I received a really powerful comment to my recent blog on Strategic and Operating Reviews—Change and Failure. While agreeing with my comment for leaders to get their…

Posted October 15, 2011 by Alcide DeGagné 0 Comments

Strategic & Operating Reviews Part 5: Waiting for Your Numbers

This post is the fifth in our series on Strategic & Operational Reviews (SOR). Part 1 — Strategic & Operating Reviews: We Can’t Agree to Disagree — dealt with the issue that changes are coming to the Public Service, whether or not…

Posted October 8, 2011 by Alcide DeGagné 0 Comments

Kotter’s 8 Steps to Change: More Relevant Than Ever

Failure is not fatal, but failure to change might be.        - John Wooden In 1996, John Kotter published Leading Change, which quickly became the seminal work in the change management space. 15 years later—an eon in the…

Posted October 5, 2011 by Geoff Schaadt 2 Comments

The Alternative to ‘Death by a thousand cuts’

Earlier this week, the Ottawa Citizen published a Susan Riley piece entitled “Death by a thousand cuts”.  In it she expressed her concern that “no good will come” from the current round of federal budget cuts.  While I don’t subscribed…

Posted September 29, 2011 by Alcide DeGagné 4 Comments

Strategic & Operating Reviews Part 4: A Framework for Success

This post is the fourth in our series on Strategic & Operational Reviews (SOR). Part 1 — Strategic & Operational Reviews: We Can’t Agree to Disagree — dealt with the issue that changes are coming to the Public Service, whether or…

Posted September 17, 2011 by Ian Jackson 2 Comments

Strategic & Operating Reviews Part 3: Change and Failure

This is the third post in our series on Strategic & Operational Reviews (SOR).  Part 1 — Strategic & Operational Reviews: We Can’t Agree to Disagree — dealt with the issue that changes are coming to the Public Service, whether or not the…

Posted September 10, 2011 by Alcide DeGagné 2 Comments

Strategic & Operating Reviews Part 2: Alignment and Failure

In my previous post — Strategic & Operational Reviews: We Can’t Agree to Disagree — I discussed the fact that SOR will bring changes to the Public Service, whether managers want it to happen or not.  It’s coming.  The success or failure…

Posted September 8, 2011 by Alcide DeGagné 3 Comments

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