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Category:management


Leadership Point of View – Teamwork!

In my first post in this series on a Leadership Point of View – A Framework, I argued that a “leadership point of view”, solidly anchored in our own experiences and integrated with our personality, is essential for understanding how we…

The First Step: Care.

Seth Godin has written 17 books. Most are best-sellers. His marketing blog is required reading for many. Seth writes, in this gem, about the importance of caring: You’ve probably been to the hotel that serves refrigerated tomatoes in…

Getting to The Root of The Problem with The 5 Why’s

For want of a nail the shoe was lost.

 For want of a shoe the horse was lost.

 For want of a horse the rider was lost.

 For want of a rider the battle was lost.

 For want of a battle the kingdom was lost.

 And all for the want of a…

The ‘Team’ Leadership Point of View

In my last post (Leadership Point of View – A Framework), I argued that we need to be fully conscious of our history and habits, and the effect these have on how we influence others. A good understanding of these facets of our personality…

10 Valuable Lessons for Aspiring Leaders

The motivation for this post stems from my own leadership journey over the past 25-plus years, during which time I moved in and out of formal management positions, worked as a project manager, thought leader, and economist. After…

Leadership Point of View – A Framework

Early in my career, I had the good fortune to work for an executive who studied and intuitively understood his own value system, his core personality, and how these things strengthened his own leadership potential. And to this day I…

With ‘Mission Statement’ Weird Al Just Wrote a Song About Your Office

If ‘Weird Al’ Yankovic has just moved from mildly amusing to curiously offensive, it’s time to take a close look at your communication style. If Weird Al just moved from mildly amusing to a comedic genius, then you… don’t have…

We Should Thank Comcast for Teaching The Importance of Culture

By now you may have heard the story of Ryan Block and his humorous/tragic attempt to have his Comcast internet service discontinued. Ryan Block isn’t “real life” famous, but he most certainly is “internet famous”. Just check out his…

10 Guiding Principles for an Effective Performance Measurement Framework (revisited)

In our last post, Geoff Schaadt explored Performance Measurement and the effect that an appropriately implemented Performance Measurement program can have on organizational impact. With that in mind, we thought that it would be…

Creating Organizational Impact with Performance Measurement

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth."     - W. Edwards Deming Acknowledging the wisdom of Dr. Deming and his warning against over-relience on metrics, it remains true that…

Lean Management in 3 Steps

A lot of executives have heard about Lean management and would like to try it - seems like a good idea. (Even the Prime Minister’s Advisory Committee on the Public Service thinks Lean is a good idea!) So, they decide to ease into…

17 Basic Steps to Kick-Start Your Change Management Program

You know you’ve lived it. We all have. Every manager who has ever been handed a new program, policy, or initiative, followed by the Picardesque, “Make it so." So here, for you who are feeling overwhelmed and don’t quite know where…

Lean Management and Organizational Transformation

Lean seems to be everywhere. Lean Startup, Lean Healthcare, Lean Manufacturing, Lean IT, Lean Accounting... But – other than a label on your hamburger package – what is this Lean? The Book The simple answer is that a grad student…

Destination 2020: If you build it, will they come?

On June 24, 2013, Wayne Wouters, Clerk of the Privy Council, announced Blueprint 2020, a new effort to create a “…clear and shared vision of what Canada’s Public Service should be, now and in the future.” The initiative was well…

Key Considerations when Implementing Performance Management in the Public Service

(This post is a follow-on to Debra's previous  – TBS & Performance Management: Hit & Miss?) Unfortunately, many Performance Management (PM) systems are structured with relatively junior employees in mind, and even for that employee…

TBS & Performance Management: Hit & Miss?

Not all organizations choose to implement performance management systems. The people who design, implement and run the systems do not expect that they will actually add value.  Employees typically perceive performance management (PM)…

4 Steps to Asking Better Questions (updated)

“We can’t get people to do the little things right, how am I supposed to get them to change the way they do the big things?” I hear this all the time. My answer? “I don’t know.” Because I don’t. No one does. Even small problems…

Habit and Creating Change

I recently had occasion to read “The Power of Habit” by Charles Duhigg, which provides an interesting perspective on the management of change.  Habit and Behaviour Most behaviour is a result of habit.  We rely on habit for comfort…

W. Edwards Deming – Prophet in His Own Land

Drive out fear. If you are familiar with the work of legendary management consultant, W. Edwards Deming, this phrase is nothing new. Sadly, far too few managers and leaders in North America are aware of his contributions to the modern…

Do you praise your employees enough? (updated)

We’ve been spending some time in our recent blog posts talking about employee engagement and how the single greatest driver of employee engagement is the employee’s personal relationship with their immediate supervisor. Your ability to…