Delta Partners Management Consultants
Your trusted advisors.

Delta Partners' Blog

Category:management


With ‘Mission Statement’ Weird Al Just Wrote a Song About Your Office

If ‘Weird Al’ Yankovic has just moved from mildly amusing to curiously offensive, it’s time to take a close look at your communication style. If Weird Al just moved from mildly amusing to a comedic genius, then you… don’t have…

We Should Thank Comcast for Teaching The Importance of Culture

By now you may have heard the story of Ryan Block and his humorous/tragic attempt to have his Comcast internet service discontinued. Ryan Block isn’t “real life” famous, but he most certainly is “internet famous”. Just check out his…

10 Guiding Principles for an Effective Performance Measurement Framework (revisited)

In our last post, Geoff Schaadt explored Performance Measurement and the effect that an appropriately implemented Performance Measurement program can have on organizational impact. With that in mind, we thought that it would be…

Creating Organizational Impact with Performance Measurement

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth."     - W. Edwards Deming Acknowledging the wisdom of Dr. Deming and his warning against over-relience on metrics, it remains true that…

Lean Management in 3 Steps

A lot of executives have heard about Lean management and would like to try it - seems like a good idea. (Even the Prime Minister’s Advisory Committee on the Public Service thinks Lean is a good idea!) So, they decide to ease into…

17 Basic Steps to Kick-Start Your Change Management Program

You know you’ve lived it. We all have. Every manager who has ever been handed a new program, policy, or initiative, followed by the Picardesque, “Make it so." So here, for you who are feeling overwhelmed and don’t quite know where…

Lean Management and Organizational Transformation

Lean seems to be everywhere. Lean Startup, Lean Healthcare, Lean Manufacturing, Lean IT, Lean Accounting... But – other than a label on your hamburger package – what is this Lean? The Book The simple answer is that a grad student…

Destination 2020: If you build it, will they come?

On June 24, 2013, Wayne Wouters, Clerk of the Privy Council, announced Blueprint 2020, a new effort to create a “…clear and shared vision of what Canada’s Public Service should be, now and in the future.” The initiative was well…

Key Considerations when Implementing Performance Management in the Public Service

(This post is a follow-on to Debra's previous  – TBS & Performance Management: Hit & Miss?) Unfortunately, many Performance Management (PM) systems are structured with relatively junior employees in mind, and even for that employee…

TBS & Performance Management: Hit & Miss?

Not all organizations choose to implement performance management systems. The people who design, implement and run the systems do not expect that they will actually add value.  Employees typically perceive performance management (PM)…

4 Steps to Asking Better Questions (updated)

“We can’t get people to do the little things right, how am I supposed to get them to change the way they do the big things?” I hear this all the time. My answer? “I don’t know.” Because I don’t. No one does. Even small problems…

Habit and Creating Change

I recently had occasion to read “The Power of Habit” by Charles Duhigg, which provides an interesting perspective on the management of change.  Habit and Behaviour Most behaviour is a result of habit.  We rely on habit for comfort…

W. Edwards Deming – Prophet in His Own Land

Drive out fear. If you are familiar with the work of legendary management consultant, W. Edwards Deming, this phrase is nothing new. Sadly, far too few managers and leaders in North America are aware of his contributions to the modern…

Do you praise your employees enough? (updated)

We’ve been spending some time in our recent blog posts talking about employee engagement and how the single greatest driver of employee engagement is the employee’s personal relationship with their immediate supervisor. Your ability to…

Delegate with Meaning: 4 Steps to Success (updated)

In several of our recent blog posts we have been highlighting that the single greatest driver of employee engagement is the employee’s personal relationship with their immediate supervisor. The question then becomes, what steps can…

What Every Employee Can Do to Improve Engagement

At the root of above average performance is a workplace culture that engages employees. As organizations struggle to cope with constant and accelerating change, they are beginning to accept the need for cooperation, flattened…

Resilience eBook

It is not the strongest of the species that survives, nor the most intelligent that survives.  It is the one that is the most adaptable to change.    - Charles Darwin Those people who are familiar with our site know that we…

Build Your Organization’s Social Capital by Keeping Good Company

Society at large has been hijacked. We’re consumed with the newest gadgets, whether it’s the thinnest most dazzling smart phone or tablet; the automobile that can find its way to a parking space by itself while you scurry in with your…

Lac-Mégantic and The Tragedy of Corporate Culture

Lac-Mégantic is a picture-postcard town in the historic Eastern Townships of Quebec. It has served as a civic hub of the region, and many of the residents are employed in lumber related industries – with tourism becoming an increasingly…

Efficiency Indicators: Some Recent Lessons Learned

As we have spoken about previously, Treasury Board Secretariat (TBS) has added program efficiency indicators to the MRRS refresh for 2014-2015. Lessons Learned In March we launched our Efficiency Indicator methodology, and over the…