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Category:management


Lean Management: No Posers Allowed!

A lot of executives have heard about Lean management and would like to try it - seems like a good idea. (Even the Prime Minister’s Advisory Committee on the Public Service thinks Lean is a good idea!) Are you ready to Rock? For those…

Back to The Future with Management By Objectives

The management-leadership field, as vast as it is with perspectives and theories aplenty, still finds a need to recycle ideas from the past. There are only so many ways to slice and dice theories on how to motivate people; manage–make that…

Lean and The Future of Management

The phrase “Lean manufacturing” was invented in 1990 for the book The Machine That Changed the World to describe the approach that Toyota used to manage operations and employees. The impact that this book had on manufacturing in North…

We Are What We Pretend to Be

We are what we pretend to be. So we must be careful about what we pretend to be.      – Kurt Vonnegut This has long been one of my favourite quotes. This isn’t even the first time that I’ve used it here. We all have our personal…

Employee Engagement Is Not an Employee Problem

Do you read HBR or Forbes or Inc or Fast Company? Yes? Then no doubt you are well versed in the important role that employee engagement plays in the success of any complex organization. When talking about employee engagement, the…

Performance Management or Relationship Management?

In an ideal world, a performance management system would be so much more than just a performance agreement, a performance appraisal, a response to budget constraints, doing “more with less”, or reporting transparency. It would help create…

The ‘New Key Leadership Competencies’ - Nicely Done!

Canada and the world are changing rapidly. This sentence opens the preamble of The new Key Leadership Competencies that was recently released by the Office of the Chief Human Resources Officer (OCHRO) for the Government of Canada. It…

Elements of Leadership: Part Three – Love and The Matrix

Though you will learn quite a lot from this post on its own – please be aware that this is part three in a series that Phil is writing on essential elements of leadership. It will make even more sense if you read parts one and two as well!…

Building a High Trust Workplace: Today’s Strategic Competitive Asset

Think of a time when you worked with a group of great people, where trust prevailed, where your leader had earned a followership and where everyone worked towards the same vision. It doesn’t have to have been paid work; community service…

Elements of Leadership: Part Two – Take The Red Pill

In part one we discussed the notion that everyone's view of the world was not actually created by them, but rather by their environment, their experiences, and the decisions they subconsciously made throughout their lives. As in the…

PSES 2014: The Early Results

The early results of the 2014 Public Service Employee Survey (2014 PSES) are now available on the TBS website. And this year the full dataset is available through the Open Government website for anyone who is interested in working with the…

What’s Love Got to Do With It?

Without a doubt, managers can create amazing changes by learning, living, and leading the vision of a better workplace—somewhere people can make their best contributions. The ‘L’ theme is an intriguing one that brought a stream of other…

Elements of Leadership: Part One – The Matrix

In the movie, “The Matrix”, our protagonist, Neo, was horrified to discover that the world he lived in was not real, but rather a ‘matrix’ – a false world that had been artificially created by machines that wanted to control humans and…

What is Your Capacity for Change?

As the rate of change that our people and our organizations face continues to accelerate, many are no doubt in the process of preparing to undergo yet another “transformation”. Against this backdrop, we felt that it would be useful for…

Risk Is Not a Four Letter Word

Along with resolutions, a new year often means change and new initiatives. New opportunities can be an exciting time, but before you jump feet first into a new project/initiative, you should ask yourself: Is it worth the risk? What are…

Yes, You Should Have a Team Charter

There is a popular mythos that lives in our collective psyche of the solitary genius, toiling away, alone in his garage. After years of lonely, unappreciated work he emerges to stun us all with his visionary, world-changing invention.…

Why You Should Trust Management Consultants with the Life of Your Organization

Dwight Mihalicz, MBA, CMC, is well known for his ability to guide management teams through the unpredictable business landscape that we all face today. And this article so clearly captures the issue that many of us struggle with – why…

Why Change Initiatives Fail

Editor’s Note: This post is a follow-up to Debra’s recently published, Is Your Organization Ready to Change? and offers some valuable food-for-thought as managers contemplate their next steps... An organization’s ability to successfully…

Is Your Organization Ready to Change?

Though it may have been painful, your organization has just gone through a large-scale change initiative. And now you are starting your next change project, right on the heels of the first one. Taken together, this just might be too much…

5 Ways You Can Become a Better Listener

We spend a lot of time in our blog posts talking about employee engagement and how the single greatest driver of employee engagement is the employee’s personal relationship with their immediate supervisor. It is therefore crucial for…