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Category:management


Key Considerations when Implementing Performance Management in the Public Service

(This post is a follow-on to Debra's previous  – TBS & Performance Management: Hit & Miss?) Unfortunately, many Performance Management (PM) systems are structured with relatively junior employees in mind, and even for that employee…

TBS & Performance Management: Hit & Miss?

Not all organizations choose to implement performance management systems. The people who design, implement and run the systems do not expect that they will actually add value.  Employees typically perceive performance management (PM)…

4 Steps to Asking Better Questions (updated)

“We can’t get people to do the little things right, how am I supposed to get them to change the way they do the big things?” I hear this all the time. My answer? “I don’t know.” Because I don’t. No one does. Even small problems…

Habit and Creating Change

I recently had occasion to read “The Power of Habit” by Charles Duhigg, which provides an interesting perspective on the management of change.  Habit and Behaviour Most behaviour is a result of habit.  We rely on habit for comfort…

W. Edwards Deming – Prophet in His Own Land

Drive out fear. If you are familiar with the work of legendary management consultant, W. Edwards Deming, this phrase is nothing new. Sadly, far too few managers and leaders in North America are aware of his contributions to the modern…

Do you praise your employees enough? (updated)

We’ve been spending some time in our recent blog posts talking about employee engagement and how the single greatest driver of employee engagement is the employee’s personal relationship with their immediate supervisor. Your ability to…

Delegate with Meaning: 4 Steps to Success (updated)

In several of our recent blog posts we have been highlighting that the single greatest driver of employee engagement is the employee’s personal relationship with their immediate supervisor. The question then becomes, what steps can…

What Every Employee Can Do to Improve Engagement

At the root of above average performance is a workplace culture that engages employees. As organizations struggle to cope with constant and accelerating change, they are beginning to accept the need for cooperation, flattened…

Resilience eBook

It is not the strongest of the species that survives, nor the most intelligent that survives.  It is the one that is the most adaptable to change.    - Charles Darwin Those people who are familiar with our site know that we…

Build Your Organization’s Social Capital by Keeping Good Company

Society at large has been hijacked. We’re consumed with the newest gadgets, whether it’s the thinnest most dazzling smart phone or tablet; the automobile that can find its way to a parking space by itself while you scurry in with your…

Lac-Mégantic and The Tragedy of Corporate Culture

Lac-Mégantic is a picture-postcard town in the historic Eastern Townships of Quebec. It has served as a civic hub of the region, and many of the residents are employed in lumber related industries – with tourism becoming an increasingly…

Efficiency Indicators: Some Recent Lessons Learned

As we have spoken about previously, Treasury Board Secretariat (TBS) has added program efficiency indicators to the MRRS refresh for 2014-2015. Lessons Learned In March we launched our Efficiency Indicator methodology, and over the…

CFIA Report: XL Foods Recall Preventable with Proper Culture

In September 2012, XL Foods – the second largest meat processing plant in Canada, representing one-third of the beef processing capacity in the country – was shut down in what would become the largest meat recall in Canadian history. I…

Corporate Culture, The Balanced Scorecard, and The Grand Jury

Culture eats strategy for breakfast. It's a well-established cliché, and not without merit.  But as long as you follow the rules, culture can't get you in any real trouble.  Right? Let's consider a new line... Culture eats…

Business Processes: Doing Things Right or Doing the Right Thing

OK, so your organization has done a review of your processes – your processes are now well documented and you’ve identified the measures (data that can be tracked), built systems to track that data, and then implemented control…

A new way to bully the bullies – Mental Health in the Workplace

Mental health has been at the forefront of many conversations this week as Bell Canada has reported on the results of the ‘Bell Let’s Talk’ campaign. The campaign has a goal – like many of these corporate initiatives – to raise money…

How Teams Make Good Decisions

Teams and collaboration have never been more important in the workplace; more and more Gen Y’s and Gen Z’s are joining the workforce and expect group work and sharing ofideas/information to be the norm.  The world is mobile and…

Stoos Connect 2013 – Recap

Those of you who follow our blog are aware that Delta Partners’ board room served as a one of roughly 100 remote satellite sites for Stoos Connect last Friday (25 January 2013 - also ‘World Stoos Day’). For those who are unfamiliar…

How to make your employees care about quality

You can’t. There are certainly still those managers who think they can tell their people what to do, what to think and what to care about – then ‘Prest-o, Change-o!’ – some magic happens, and everyone on the production floor is…

Employee Engagement and the Government of Canada (Part 2)

In the case of the public sector, government debt and deficits create a compelling argument to cut costs.  In both cases, what employees want and expect from their employment relationship, and what employers can afford to deliver, are…