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Category:process improvement

Business Processes: Doing Things Right or Doing the Right Thing

OK, so your organization has done a review of your processes – your processes are now well documented and you’ve identified the measures (data that can be tracked), built systems to track that data, and then implemented control…

Posted March 8, 2013 by Allen Black 2 Comments

Getting to the root of the problem with the 5 Why’s

For want of a nail the shoe was lost.
 For want of a shoe the horse was lost.
 For want of a horse the rider was lost.
 For want of a rider the battle was lost.
 For want of a battle the kingdom was lost.
 And all for the want of a…

Posted September 22, 2012 by Debra Sunohara 0 Comments

Service Improvement - What are the alternatives?

By and large, organizations focus on people, procedures, and tools to improve their business.  They carelessly ignore the fact that it is the processes used in an organization – and the way that these processes are aligned – that holds…

Posted August 9, 2012 by Allen Black 1 Comments

Strategic Planning and The Quality Imperative

In the first blog of this series, we introduced the notion that viewing strategic planning as an organizational learning model is key to improving implementation. In this post we explore the quality management imperative through the same…

Posted July 6, 2012 by Alcide DeGagné 0 Comments

Why Measure Performance and How to Get Started

Like most organizations, you probably dedicate significant time and resources to planning – strategic planning, operational planning, business planning, program planning, project planning, even planning for meetings. How do you know if…

Posted May 28, 2012 by Geoff Schaadt 2 Comments

Build a Culture for Continuous Change

So what is the culture of an organization, and where does it exist? Change is a good thing. For the purposes of this discussion, the culture of an organization exists in the conversations of its participants.  In other words, what…

Posted October 22, 2011 by Phil Hawkins 0 Comments

A Place for Everything and Everything in Its Place — Wouldn’t It Be Nice?

Does it seem to take forever to find that document on your server? Do you spend hours in your storage room looking for things? If so, than you are probably wondering if there is a way to reduce time wasted searching and increase your…

Posted September 21, 2011 by Debra Sunohara 1 Comments

Sewage Pumps and Leadership

If you don’t read Jim Taggart’s Changing Winds leadership blog, you really should add it to your list – he does a great job!  Yesterday I read his latest entry Work Hard, Play Hard: Leadership Lessons to Redefine Your Thinking about…

Posted August 31, 2011 by Geoff Schaadt 4 Comments

Budget Cuts: Cut Your Headcount or Improve Your Processes

“It is not necessary to change. Survival is not mandatory.”      – Edwards Deming Budget cuts. Lay-offs. Resource restrictions. Fiscal restraint. We hear it again and again. As a manager, how are you going to meet these…

Posted August 27, 2011 by Stephen Davies 5 Comments

A Primer on Evaluation in the Government of Canada

One of the great mistakes is to judge policies and programs by their intentions rather than their results.     - Milton Friedman Delta Partners is pleased to present our newest eBook Evaluation - A Primer on Evaluation in the…

Posted August 17, 2011 by Greg Tricklebank 0 Comments

When Dogma Gets in the Way of Innovation

How to make innovation every employee’s responsibility was the topic of discussion at a recent Surge Group Breakfast Dialogue. Often organizations can’t get on the road to innovation because their people are blocked by the thinking of…

Posted August 10, 2011 by Bert Zethof 1 Comments

10 Guiding Principles for an Effective Performance Measurement Framework

Like most organizations, you probably dedicate significant time and resources for planning – strategic planning, operational planning, business planning, program planning, project planning, even planning for meetings.  How do you know if…

Posted July 20, 2011 by Scott Hodge 2 Comments

2 Rules to Organize Yourself: Personal Kanban

Update 1 June 2011: I have been exposed to Kanban and other Lean tools for a few years, which led to my exposure to Personal Kanban via the Lean community.  However, I was of the belief that this was a generic term and practice. …

Posted June 1, 2011 by Geoff Schaadt 5 Comments

Innovating Innovation: Our Current Model is Broken

I believe that ‘innovation’ is the source of constant discussion because nobody knows what to do about the massive problems facing the world today.  Whether on the national stage or at the level of the organization, the message is the…

Posted May 21, 2011 by Greg Tricklebank 1 Comments

Logic Models: Both a Tool and a Strategic Process

Whether in government, the private sector or the non-profit sector, these key questions apply in any context: Are we doing the right work? Can we make better decisions? Are we getting superior results? Logic models can…

Posted May 11, 2011 by Allen Black 2 Comments

Bringing Deming to the Office: Break Down Barriers

This post is the third in a series of three by Phil Hawkins in which he looks at the work of Dr. W. Edwards Deming.  In the first, Bringing the Factory to the Office: Applying Deming, he discussed the concepts of quality, process, and…

Posted May 7, 2011 by Phil Hawkins 4 Comments

Bringing the Factory to the Office: Applying Deming - Part 1

The work of Dr. W. Edwards Deming is well known as it applies to quality in manufacturing, though when asked, people will give different interpretations of his work - usually as it applies to them. My view is that Deming understood…

Posted March 9, 2011 by Phil Hawkins 4 Comments

PICO: 4 Steps to Asking Better Questions

Many of my current friends and colleagues are not aware of it, but I actually spent the first half of my professional life working as a medical professional.  There are, of course, many differences between working in a medical setting…

Posted January 15, 2011 by Geoff Schaadt 3 Comments

How to meet client expectations: Product-based Project Planning

What steps can we take every time we have a business interaction to give ourselves the best odds of success?  Identify and clarify your client’s expectations. We don’t have to think too deeply about the deliverables – what is it that…

Posted December 15, 2010 by Debra Sunohara 4 Comments

What Can Go Wrong Did Go Wrong: A Compelling Case for Change Management

A recent project of mine that had to do with reviewing a process changed from necessity to be in line with federal government policy, rules, and regulations, reconfirmed in my mind that if change management is not built into the change…

Posted October 21, 2010 by Allen Black 11 Comments

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